Privacy Policy

Effective Date: 16 May 2026
Website: firstchoicecastles.co.uk

Introduction

At First Choice Castles (“we”, “our”, “us”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or book our services.

We aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

Information You Provide

When you:

  • Make a booking
  • Submit an enquiry
  • Contact us by phone, email or social media
  • Fill out forms on our website

We may collect:

  • Name
  • Address
  • Email address
  • Telephone number
  • Event details
  • Booking information
  • Payment-related information

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process bookings and enquiries
  • Deliver our services
  • Contact you regarding your booking
  • Provide customer support
  • Improve our website and services
  • Prevent fraud or misuse
  • Meet legal obligations
  • Send promotional offers or updates where consent has been provided

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to provide booked services
  • Legitimate interests – to improve our business and customer experience
  • Legal obligations – for accounting and regulatory purposes
  • Consent – for marketing communications where required

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors
  • Website hosting providers
  • Booking software providers
  • Professional advisers
  • Government or regulatory authorities where legally required

All third parties are required to protect your information and only use it lawfully.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Meet legal, accounting or tax obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer needed, it will be securely deleted or anonymised.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

  • Essential website functionality cookies
  • Analytics cookies
  • Marketing or advertising cookies

You can manage or disable cookies through your browser settings.

7. Marketing Communications

We may contact you with offers, promotions or updates if:

  • You have given consent
  • You have previously used our services and applicable laws permit us to do so

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link
  • Contacting us directly

8. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request transfer of your data
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our services are intended for adults making bookings on behalf of children.

We do not knowingly collect personal information directly from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

First Choice Castles
Website: firstchoicecastles.co.uk
Email: info@firstchoicecastles.co.uk
Phone: 07871 900 095

GDPR Data Requests

If you wish to:

  • Request a copy of your data
  • Request deletion of your data
  • Update your personal information

Please contact us using the details above.